Terms and Conditions
These are the terms and conditions for TheMobilityShop.ie for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights.
By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy. These are the sole terms and conditions upon which TheMobilityShop.ie operates, no alteration of these terms and conditions shall be considered valid.
When confirmation of your order is received, it is an indication that your order has been obtained for processing - it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or in the unlikely event we are no longer able to supply a particular product for valid reasons.
Please ensure you require a full and complete delivery address, which reflects the Eircode addressing system. Where a house name, number, road or other part of the address is missing your order delivery will be delayed while your shipment is sent to manual sort.
In unlikely event of a stock outage, delay or change in price, we will always contact the customer first to notify them of the issue and to ensure that the amended price is acceptable before proceeding with the order. In this situation we will offer both a refund or alternative product.
Custom products or non stock items ordered in specifically for a customer request are not eligible for a refund. Where an item is agreed to be exchanged for a different item, a credit note will be raised. Credit notes are note eligible to be exchanged for cash under any circumstance and are valid for 12 months from date of issue.
TheMobilityShop.ie aims to deliver your order as soon as payment is received. Your order will not be accepted until payment is received in full.
Images on our website are for illustration purposes only and do not form part of the contract. Due to the nature of some products items may vary slightly from the image and this will be noted in the product description. Please ensure that you read the entire product description before purchasing an item to get a full understanding of the item being purchased.
Prices of items have VAT (sales tax) included where applicable. Items such as wheelchairs are not subject to VAT, for further information or queries relating to taxes on specific products please contact us.
Any credit card details you enter on our website are transmitted over a highly secure (SSL) link using high level encryption. This is our standard safety feature to ensure your security when purchasing on this site. TheMobilityShop.ie does not have access to full card details for security purposes so your card can never be compromised by using our service. Our payment processor will keep these payment details securely for the purpose of processing your card payments and in the instances of rental items not returned on time or damaged, the payment processor does keep access to your charge for making payments where required. By placing an order on our website you are expressly giving permission to the payment processor to make charges to your card.
Please note that we are an online store only. Unless otherwise stated or additional warranty is purchased, all warranty is based on a back to base warranty and the customer is required to pay the shipping both ways. Where an item has been broken not due to a manufacturing flaw but due to incorrect use or application, we are unable to offer a refund or exchange. Batteries are not covered under warranty, please ensure that you study the user manuals carefully as over charging or leaving the batteries in high temperatures will cause the batteries shelf life to rapidly diminish. Where an engineer has been booked for service / installation payments for these services are non refundable in a situation of change of mind, this is because the engineers must forgo other jobs in order to keep your time slot free. Servicing is billable on a time spent basis and not at a per job rate. Extended warranty purchases must be made at the time of order and cannot be added later. On-site warranties where chosen allow for warranty repairs and inspections to be carried out at the customers address free of additional charges for shipping etc. within the guidelines laid out in the warranty document.
Images, illustrations and all other information contained on this website shall not be deemed to form part of the contract, they are for general information and guidance only. Customers must read and base their purchase upon the description of the product. Any changes to your order, which you later intend to rely should be made in writing and will be facilitated where possible.
Upon delivery of an order please inspect the item for any defects. If an item is defective immediately discontinue use and contact our customer support.
Electrical and battery operated devices must be used with care, please follow all instructions. Please ensure to keep all electric items away from liquids, water and rain. Do not touch the live part mobility scooter batteries if they have been in contact with water. Users should read the manual prior to use, follow recommended maintenance recommendations and practice the correct battery care for their products to ensure long life and where applicable to keep warranty valid. Please make yourself familiar with the battery care guidelines prior to purchasing an item.
Quotations will not constitute an acknowledgment of order. These documents are used for accounting and financing predictions only. Fulfillment of orders will take place within a reasonable time frame once payment has been received in full unless terms for existing clients are agreed in advance. For purchase orders and EFT transactions please quote the invoice reference number as part of the payment to avoid delay. Quotations will not reserve stock for an extended period of time. Quoted prices are valid for 30 days from the date of issue.
Quotes which are fulfilled are still subject to the terms and conditions of our website and returns policy. In the case of proof of delivery being required, a tracking number will be provided for your consignment and upon delivery will be marked as delivered thus fulfilling our part of the contract of sale.
The property and the goods shall not pass to the Buyer until the price of the goods has been paid in full.
Rental Items
In regards to rental items, customers are required to return the rental item to our warehouse by the agreed returns date made at the time of purchasing. The rental period begins on the day of the first attempted delivery of the item regardless of if the customer is at the address to accept the delivery when the courier arrives and ends the day the unit is returned to our warehouse.
Please ensure you keep the box the item is delivered in to return the item in. Where there is a requirement to extend a rental please place a new order via our website a minimum of three days before the item is due to be returned, subject to the item being available and not booked by another client.
Failure to extend the rental three days prior to the return day and should the item not be returned to us at the agreed return date in your contract will result in the full retail price of the item being charged and the rental deposit automatically being forfeit, so please keep track of your return date.
If an item is subsequently returned after the full charge of the retail price has been made, a refund will be available less the rental charges which accumulate on a 3 day basis plus an admin charge of 10 Euro for every week of part there of, at our discretion, should the item be returned in a reasonable condition. This is considered a prepayment on rental and does not transfer ownership of the rental item, however is used to restock our rental inventory for the next client who was relying upon you returning the item so that they could rent the unit. Please note that buy renting an item you are contractually agreeing to your payment card to be charged should future expenses be incurred.
Please note the unit in your possession may be booked in by another client for rental and they are relying on us to deliver the product to them on time. A rental extension is only possible subject to availability and the companies decision is final on this matter. Where we have been unable to contact a customer who has failed to return a rental or the card on file is set to expire and the item has not been returned, or should the user cancel or freeze the payment card rental charges will still continue to build and the debt will be recovered through the courts or a debt collection agency.
It is solely the customers responsibility to ensure the item is returned to us and to arrange an extension of the rental contract via paying on our online system in advance of the end of the rental period. Please contact our customer support team, via email or in writing, should they be unable to return the item as contractually agreed.
In relation to our collection service, we recommend customers use the prepaid AnPost label and return the item to the local post office at the end of the rental period. Should an attempted courier collection be paid for in advance, customers must cancel the courier calling out to them three days in advance in order to avoid these charges applying when extending a rental, a further charge for a second collection will apply if advance notice is not given. Our business can arrange a collection attempt should the user choose this option during their initial purchase. Where a collection attempt has been selected this charge applies for each collection attempt.
If the courier is unsuccessful collecting the item, according to the feedback we receive from the courier, as a result of the customers actions or customer does not make the item available for collection or is not available at the address to allow the courier to collect, the courier is still paid for the collection and this additional payment will be charged to the customer. A new payment and arrangement will need to be made by the customer to arrange for the item to be returned to us and this remains the customers responsibility to organise. As such we cannot take responsibility for collecting them item as this is outside of our control that you will be at the premises and this payment option is arranging for a courier attempt only. If you are unsure if you will be at the collection address provided with the item boxed up and ready to ship at the end of your rental period please do not select this option. All complaints about the collection service must be engaged with with the courier company directly and if they agree to refund any costs, we will pass on these costs once their representative lets us know directly. If the courier attempt is not successful on the day your order is due to be returned we recommend you return by a different method to avoid incur rental charges being accrued.
The rental period ends only after returning the item to either the courier, the post office or our office. At all times the customer is responsible for having the item returned to us or extending the rental. If you believe a courier did not attempt to collect an order on the day they were due to collect the order you must notify our customer support via email on the same day of the collection and we will provide a prepaid AnPost label for you to return the item via AnPost instead or an extension of the rental can be arranged. Failure to engage with the returns process will result with the full retail price of the item being charged and any deposits forfeit.
Where the customer has opted to return the item to us themselves, the item must be returned to our office in Portlaoise on or before the day the rental period expires, during office hours (9am - 5pm).
Items that are not returned on time as defined above are subject to a minimum charge of one week rental and an administration charge per day which is automatically charged to the same payment method as their initial order at a date of our choosing. Rental charges will continue to accrue until such a time that the unit is returned to our warehouse and it is the renters responsibility to ensure the item is returned, regardless of how the unit is to be returned. Where a rental is not returned for a period without the customer pay for extending the rental, the full cost of the unit will also be charged to the customer in additional to the rental. Where a customer absolutely needs a rental item for a specific date we recommend arranging for the delivery to arrive a day or two in advance to avoid an issue. Always ensure a full and complete delivery address is provided or this will cause a delay.
Please note that on all rental orders a refundable deposit of 100 Euro is charge at the time of placing an order. The deposit is refunded once the rental item/s are returned back to our warehouse by the agreed return date, in original packaging and inspected by a member of staff. Deposits will be refunded via the same payment method as the one used while placing an order. Where a rental is delayed or cancelled and a credit note is issued, the full amount may be offered to along with the deposit becomes a credit note and cannot / will not be funded in cash form.
Due to past theft of rental items, it is essential you proactively engage with our customer service team so that we can manage any expectations of the person who has next booked in the rental and to ensure that the rental is a smooth and pleasant service. However please note Garda will be notified where a rental is not returned and a payment method is cancelled.
Returns
Customers must retain the delivery box that the rental items are delivered in and return the rental item in this same box. Couriers will not accept returned items that are unboxed as these items will likely get damaged in transit and small parts / accessories can and do go missing, which the customer would be solely liable for. Damage Insurance on rental items will be void if items are returned not in their original delivery box and the customer will be responsible for any lost or damage during the transit of an incorrectly packaged item.
It is solely the customer's responsibility to ensure the item is returned on time and for the item to be taken care of from the time it leaves our warehouse for delivery, to the time it is returned to our warehouse, including packaging the item correctly and delivery. Where an item is returned damaged and the customer has chosen to take responsibility for any damage caused (and returned in original packaging), the full retail price of the item or the price of repairing the time will automatically be charged to the customers credit card / deposit without prior notification. To avoid such charges we recommend customer opt for the product insurance against damage option. Returning an item early will not make the customer eligible for any refund.
It is the customers responsibility to ensure that the products maximum load weight will not be exceeded at any time, if unsure if the product is suitable for the the users weight please contact us.
TheMobilityShop.ie accepts no liability under any circumstances for any inconvenience, personal injury or any similar or other loss whether direct, indirect or consequential however caused.
If items are returned without parts or original packaging these parts and packaging will be charged for, as well as an admin fee of €15 per half hour or part there of, spent making the item suitable to be rented out in future, if possible at all.
Any service issues, whether call out or on site will be charged at standard (or over time rates for weekends) rates should the items not be covered under the service contract or warranty. Once an issue arises with a unit please immediately discontinue use of the unit until an inspection or service takes place by our company or another suitably qualified and certified person.
It is the customers responsibility to make themselves available for large item deliveries, warranty repairs and or service call outs on a predetermined day. Once a call out or delivery has been arranged between the customer and TheMobilityShop.ie for large items such as mobility scooters, riser recliners and electric wheelchairs, cancellation of appointments must be made 24 hours in advance or will be charged at full price. Once a technician or delivery is attempted should you be unavailable a further call out fee will be required in advance of further delivery/call out attempts.
Upon
delivery please check for damage in transit before signing for the
parcel and open the parcel carefully to avoid damage to the packaging
and item. Upon delivery please inspect the item and report any faults within 24 hours. Customers are required to keep all packaging, manuals and
parts until such a time they decide to keep the item as items cannot be
returned without the original packaging, manuals and parts.
Warranty agreements are held with the purchaser of an item only. Reselling or renting products 3rd party may void any warranty claims.
Customers from the European Union are protected under the EU Distance Selling Directive. If you need to reach us, please use the Contact Us page on this site.