Terms and Conditions

Terms and Conditions for TheMobilityShop.ie

These terms and conditions apply to all goods ordered through TheMobilityShop.ie. They are designed to ensure fairness to you as our customer while safeguarding your statutory rights as a consumer. By placing an order, you agree to be bound by these terms and conditions, along with our returns policy. These are the sole terms under which we operate, and no modifications shall be valid unless expressly agreed.

Order Confirmation and Contract Formation

• Confirmation of an order indicates it has been received for processing but does not constitute a binding contract. A contract is formed only when an invoice is issued.
• In cases of pricing errors, stock unavailability, or unforeseen issues, we reserve the right to decline or amend your order. You will be notified of any changes, and alternative options or refunds will be offered where applicable.

Delivery Requirements

• Accurate and complete delivery details, including Eircode, must be provided. Missing address information may delay shipments due to manual sorting requirements.

Pricing and VAT

• All prices include VAT where applicable. VAT exemptions apply to certain items like wheelchairs; please contact us for further details.

Returns, Exchanges and Refunds

• Custom or non-stock items ordered at a customer's request are non-refundable.
• Items must be inspected upon delivery for defects. Any issues should be reported immediately.

Product Images 

• Product images on our website are for illustrative purposes only and may differ slightly from the actual product. Please refer to product descriptions for accurate details.

Payments and Security

• Payments must be made in full before orders are processed. Card payments are securely handled via SSL encryption, and TheMobilityShop.ie does not store full card details.
• By placing an order, you authorise our payment processor to charge your card for outstanding payments, including rental extensions or damages.

Warranty and Service

• Unless otherwise stated, all warranties are back-to-base, and customers are responsible for return shipping. On-site warranties, where purchased, cover repairs at the customer’s address under specified terms.
• Batteries and other wear and tear parts are excluded from warranties. Customers should follow user manual for care instructions to prevent voiding warranties.
• Service fees are based on time spent, when the item is received into our warehouse and are non-refundable once scheduled.

Rentals

• Rental periods begin on the first attempted delivery date and end when the item is returned to our warehouse.
• Extensions must be requested at least three days in advance and are subject to availability. 
• Items must be returned in their original packaging. Unboxed or damaged returns may incur additional fees.
• Please note at all times it is the customers responsibility to ensure the items are returned to us safely to our warehouse in Portlaoise.
• Shipping and packaging costs for returns will remain the responsibility of the customer. We recommend if you return the item yourself, that you get a tracking receipt from the provider. 
• Rental Insurance is not valid outside the Republic of Ireland. Products brought outside of the coverage area are moved at the users risk.
• Damage Insurance on rental items will be void if items are not returned not in their original delivery box and the customer will be responsible for any loss or damage during the transit of an incorrectly packaged item. 
• It is solely the customer's responsibility to ensure the item is returned on time and for the item to be taken care of from receipt of delivery, to the time it is returned to our warehouse, including packaging the item correctly.
• Late returns will incur additional charges. Furthermore, failure to return items on time, returning items damaged, incomplete or inadequately packaged items may result in forfeiture of your security deposit and supplementary fees.
• By placing an order, you authorise our payment processor to charge your card for outstanding payments, including rental extensions, late fees or damages.
• Rental items returned early will not be eligible for a refund.
• Refunds will be for the purchase price of the products only. In the case of a refused delivery a fee may be deducted from your refund to cover the cost of return shipping

Liability and Usage

• Customers are responsible for ensuring items are used correctly and within their specified load capacities. Improper use or failure to follow instructions may void warranties and result in liability for damages.
• TheMobilityShop.ie is not liable for injuries, losses, or damages arising from improper use or negligence.

Quotations and Fulfillment

• Quotations are valid for 30 days and do not constitute an order confirmation or stock reservation.
• Orders are fulfilled within a reasonable timeframe after payment is received.

General Terms

• Customers are responsible for ensuring availability for deliveries, service calls, and collections. Missed appointments may incur additional charges.
• Returns must include all original packaging, manuals, and parts. Refunds or exchanges may not be processed for items missing these components.
• TheMobilityShop.ie complies with the EU Distance Selling Directive for customers within the European Union.

Contact Information

If you have any questions or need assistance, please contact us via the Contact Us page on our website.